**Support for PromptVault**
Need help with PromptVault?
Contact support at: **3pigproductions@gmail.com**
To help us troubleshoot quickly, include:
- Device model (example: iPhone 15 Pro, iPad Pro M4)
- PromptVault app version/build
- A short description of the issue
- Screenshots, if available
Typical response time: **1–2 business days**
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**Common Help Topics**
**1) iCloud sync is not updating**
- Confirm iCloud is enabled for PromptVault on each device
- Confirm all devices use the same Apple ID
- Open PromptVault on both devices and allow a few minutes for sync
- Check network connection on both devices
**2) Backup and restore**
- Export: Settings → Data Management → **Export Backup (CSV)**
- Import: Settings → Data Management → **Import Backup (CSV)**
- Choose **Merge** to add new prompts or **Replace** to overwrite library
**3) Images not appearing**
- Ensure image prompts have an attached image
- Keep image optimization enabled for better sync reliability
- Try reopening the app after import/sync
**4) App feedback**
Feature requests and feedback are welcome by email.
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Developer: **3PigProductions**
Support email: **3pigproductions@gmail.com**
