Support for PromptVault
Need help with PromptVault?
Contact support at:
3pigproductions@gmail.com
To help us troubleshoot quickly, please include:
- Device model (example: iPhone 15 Pro, iPad Pro)
- iOS / iPadOS version
- PromptVault app version/build number
- A short description of the issue
- Screenshots, if available
Typical response time: 1–2 business days
Common Help Topics
1) iCloud Sync Is Not Updating
- Confirm iCloud is enabled for PromptVault on each device
- Confirm all devices use the same Apple ID
- Open PromptVault on both devices and allow a few minutes for sync
- Check the network connection on both devices
2) Backup and Restore
- Export: Settings → Data Management → Export Backup (CSV)
- Import: Settings → Data Management → Import Backup (CSV)
Quick User Guide
